St. Louis Cardinals
  • 11-Jan-2018 to 01-Mar-2018 (CST)
  • Ticket Sales & Services
  • St. Louis, MO, USA
  • SEA - Seasonal
  • VPTICK - VP, Ticket Sales
  • TCKTSL - Ticket Sales & Services

Summary of Responsibilities:

This part-time seasonal position will sell and service incoming ticket sales calls, emails, and chats while providing the highest level of customer service. The agent will act as a problem solver, working with the Ticket Sales department to resolve any customer issues.  The agent will also assist with various in-park surveys to support the ongoing marketing research initiative.  

Essential Functions of the Job:

  • Provide excellent customer service via all inbound portals of communication including but not limited to phone, email, and chat to maximize revenue for 2018 ticket sales, through excellent customer service and repeat customers
  • Communicate and cooperate with Ticket Services to respond to customer inquiries and resolve customer issues in order to sell tickets at a higher per cap rate than other channels (web, windows, kiosks).
  • Cultivate new business and strengthen current associations with existing accounts through inbound sales.  Encourage effective communication to increase number of relationships
  • Work in tandem with the Ticket Development, Marketing, Season, Premium, and Group Sales departments to establish a seamless transition from sales to service.  Assist with inbound call volume to provide an opportunity for Ticket Development to perform outbound sales calls
  • Administer in-park surveys during home games to gather useful information from fans regarding demographics, in-park programs, fan entertainment, media habits, customer service, and more
  • Perform other duties as assigned

Education and Experience Required:

  • Enrolled in or a graduate of an accredited college or university
  • Experience in sales and/or sports industry
  • Above average written and verbal communication skills
  • Ability to build and maintain professional relationships
  • A problem solver
  • Proven ability to work as a team player
  • Ability to multi-task, both verbally and written
  • Willingness to work flexible hours, including but not limited to evenings, weekends and holidays
  • Proficient computer skills (Microsoft Office, Outlook, etc.)
  • Desire to learn and grow professionally in the sports industry
  • Superior written and verbal communication skills
  • Ability to stand on feet and walk comfortably for periods of time

Education and Experience Preferred:

  • At least 1 year of experience in sales and/or sports industry
  • Knowledge of Ticket.com Pro Venue ticketing platform
St. Louis Cardinals
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