St. Louis Cardinals

Museum and Tour Supervisor Jobs at St. Louis Cardinals

Sample Museum and Tour Supervisor Job Description

Museum and Tour Supervisor

Summary of Responsibilities:

The St. Louis Cardinals are seeking candidates for the Museum and Tour Supervisor position. Duties will include supervising Tour Guides and Guest Services Agents on a daily basis, working with the Manager of Tours in executing a daily action plan for staff, working with group leaders to remedy any unexpected issues upon arrival, assisting Tour Guides with safe entry/exit of guests, resolving customer service concerns and providing top-notch customer service

Essential Functions of the Job:

  • Supervise part-time staff at Cardinals Museum or Busch Stadium Tours to effectively manage each operation for efficient operations, good customer service and revenue-generating opportunities
  • Resolve customer issues and concerns to support frontline personnel while providing authority and direction in resolving customer concerns
  • Facilitate cash control/handling protocols by signing-out cash to Guest Service Representatives, reconciling point-of-sale cash drawers, and preparing deposits daily
  • Provide extra help/security in protecting guests and club assets from abnormal situations by communicating such situations to necessary staff for guest safety; monitor flow of guests and safety of team assets

Education and Experience Preferred:

  • 2+ years of college experience in hospitality/tourism, business, public relations or related field plus 2-3 years supervisory experience in a museum, customer service or retail setting
  • Experience supervising frontline staff in a museum/attraction setting, experience with cash control protocols, experience in evaluating staff performance and efficiency
  • Excellent communication and presentation skills (verbal and written)
  • Feel comfortable working with a computerized point-of-sale system (experience with ticket systems a plus)
  • Understand cash-handling procedures including start-up and EOD reconciliation
  • Ability to stand on feet and walk comfortably for long periods of time
  • Ability to work nights, weekends, and holidays as scheduled

Minimum Education and Experience Required:

  • High school diploma/GED plus 1-2 years supervisory experience in a museum, customer service or retail setting
  • Supervisory experience working in a professional setting (museum experience a plus)
  • Good communication and presentation skills (verbal and written)
  • Feel comfortable working with a computerized point-of-sale system (experience with ticket systems a plus)
  • Understand cash-handling procedures including start-up and EOD reconciliation
  • Ability to stand on feet and walk comfortably for long periods of time
  • Ability to work nights, weekends, and holidays as scheduled

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