Supervisor, Ticket Development

Summary of Responsibilities:

The St. Louis Cardinals are currently seeking candidates for their Supervisor, Ticket Development position. The Ticket Development Supervisor will be responsible for the strategic implementation of outbound/inbound sales, call monitoring and call volume reporting. This person will be responsible for directly supervising a portion of the Direct Sales Representative staff, along with the day to day efficiency and effectiveness of sales activities.

Essential Functions of the Job:

• Reinforce sales training methods and techniques to help refine the DSRs sales skills in order to maximize tickets sold and revenue
• Solve customer service problems and look for underlying issues on a broad scale. Allows the department to continue to provide the highest level of customer service possible
• Aid in Sales Campaigns from conception to implementation to fulfillment. Help offer insight on what the best course of action is for maximizing the opportunity to sell tickets and increase employee morale though various incentives
• Act as the primary quality/quantity control supervisor of calls, emails and chats for both Cisco Agent Line and direct dials, which allows sales management to provide metrics/coachable moments in order to provide outstanding customer service
• Provide daily sales campaign updates that allow sales management to identify quantitative data that can be distributed to the DSRs as motivation

Education and Experience Required:

• Bachelor's degree in Business, Marketing, Sports Management or related field
• 2-4 years in sales and/or sports industry
• Supervisory experience with a proven track record of controlling and excelling at sales activities
• Proficient written and verbal communication skills and excellent interpersonal abilities
• A clear aptitude for solving problems, and the ability to lead, and give developmental feedback
• Ability to train and coach while motivating a diverse sales team
• Willingness to work flexible hours, including but not limited to evenings, weekends and holidays
• Proficient computer skills (Microsoft Office, Outlook, etc.)
• Knowledgeable with ticketing system (Tickets.com Provenue)
• Familiar with Customer Relationship Management software (Microsoft Dynamics CRM)
• Desire to learn and grow professionally in the sports industry

Education and Experience Preferred Knowledge and Experience:

• 4+ years in the sales industry, preferably with a sports team(s)
• 2-4 years supervisory experience
• Strong experience with using ticketing systems (Tickets.com Provenue) and Customer Relationship Management software (Microsoft Dynamics CRM)

Current Openings for Supervisor, Ticket Development Jobs at St. Louis Cardinals