Ticket Services Administrator

Summary of Responsibilities:

This position is responsible for supervising, training and hiring 25- 30 part-time ticket seller staff in addition to scheduling full-time and part-time ticket office staff.  This position, along with the Ticket Operations Manager, Ticket Fulfillment Manager, and Ticket Operations Director, carries out supervisory duties throughout the Cardinals season and additional special events. The Ticket Services Coordinator is responsible for coordinating ticket operations functions, including ticketing configuration and inventory management for primary events, in addition to leading event setup for ancillary events throughout the year.

Essential Functions of the Job:

• Supervise, train, and maintain/hire a roster of 25-30 part-time ticket sellers
• Manage schedule for full-time and part-time ticket office sellers for all events
• Analyze and coordinate schedules from complete roster of part-time sellers to anticipate events that may require additional staffing needs and work with other departments to supplement staffing when necessary
• Configure, administer, and provide high-level customer support for the Ballpark Pass program and take end-to-end ownership of ancillary events, including Winter Warm-Up Admission and Autograph sales, Publications, Stadium Tours and Museum events
• Serve as Department liaison to departments outside of Ticket Sales, as well as conduct intermediate training sessions for Ticket Sales departments regarding ticket system features, best practices, and box office protocols
• Administer Box Office Customer Service Program to identify short and long-term areas of improvement; design targeted, relevant training based on program feedback; contact customers with poor customer service experiences to make it right
• Create monthly customer service surveys to validate staff effectiveness and comprehension of training; continue growth of existing Maryville Customer Service / Secret Shopper program; refine program to adapt to shifting ticket landscape
• Position will manage the Ticket Office during St. Louis Cardinals games and special events. Work independently to make decisions for the Department and organization during these events as it relates to staffing and customer service
• Represent the company during special events with third party promoters during concerts and other non-baseball sporting events
• Manage fulfillment of large group orders and amateur games
• Re-price group ticket and consignment orders based on requests from Group Sales; configure new price codes and Cards Cash types based on ticket requests using stored value software

Education and Experience Required:

• Bachelor's degree in Business, Sales, IT, or related field, or combination of years of experience and education
• 2 years of experience with collegiate/professional sports team or entertainment venue                             
• 2+ years of experience in ticketing and ticket technology with a professional sports team                                                                                                                
• 1+ years supervisory experience                                                     
• 1+ years experience with cash controls and handling monies
• Basic knowledge of ticketing software;
• Basic knowledge of MS Office suite (Word, Excel, Outlook)
• Good communication skills
• Ability to work with multiple parties to educate staff, troubleshoot common issues, and improve efficiency

Education and Experience Preferred:

• 2+ years coordinating full-time or part-time staff or responsible for equivalent customer service program
• 2+ years in supervisory role                    
• 2+ years experience handling cash sales, reconciling banks, vault counts, etc.
• Experience motivating and developing a hourly seasonal sales team
• Experience with using either Ticketmaster, Paciolan, or Tickets.com ticketing software                               
• Experience interviewing, hiring and training staff
• Detail-oriented but also able to work in and lead a fast-paced, dynamic, team environment

Current Openings for Ticket Services Administrator Jobs at St. Louis Cardinals